- Shipping and Handling (Excluding Lingerie)
We guarantee discreet and confidential transactions and shipping. Your items will be shipped in a plain box with a generic label from "Shipping Department". We respect your privacy so only you will know what new gadgets are awaiting for you in the mystery box.
Your credit card statement will read "Convergence-Femi, Inc", so again prying eyes will not know where you were shopping...not even your postal carrier.
Delivery Rates
All ground USPS shipping rates are based on weight of products. If you want to keep a tab on shipping costs, you can check your actual charges by clicking on your Shopping Cart at anytime.
Note: Shipping is always free with orders $75 plus
We do not accept COD orders
PO Boxes or APO addresses use US Mail ONLY
International Orders
Please contact for actual shipping costs or place order and receive invoice for shipping costs afterwards. Shipping costs are based on weight of products and nothing extra for us.
UPS Shipping Guide
For orders placed:
- Before 3:00PM EST from Tuesday to Friday will be shipped out the same day (on Mondays: place order before 12:00PM EST for the same day shipping)
- UPS Next Day and Second Day before 3:00PM EST from Tuesday to Friday will ship out same day
- After 3:00PM EST from Tuesday to Thursday will ship out on the next business day
- After 3:00PM EST on Friday will be shipped out on the following business day, Monday.
United States Post Office Guide
USPS Priority Mail deliveries will take 2-4 days, counting from the shipping date. So if an order ships Monday then the expected delivery would be by Friday of that week.
Shipments to Military Bases
Shipping to a military address works very differently than regular shipping. The US Postal Service delivers directly to the military and then the military takes over and delivers to the various bases. Once the shipment leaves the US Mail we can no longer track it. Please be aware that the military will also confiscate some items they think are inappropriate. You can find further information on shipping to military addresses at USPS.com. There are many caveats listed there. Delivery to military addresses can take up to 10 business days and are shipped using USPS.
Note:
Sometimes problems occur in transit of packages. However, we will always assist our customers in the resolution of these instances. All carrier deliveries are estimates only, without any shipping discrepancies, problems or delays.
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- What is our Return Policy?
TeaserPleasers.com wants you to have satisfactory shopping experience therefore, we offer a 30-day returns policy on our products. Defective products will be replaced at no additional charge*. When you receive your package, promptly check the items to make sure the items are working. We will credit or exchange for DEFECTIVE items only (or for any shipping errors made by us). Please return the items in their original packaging within 30 days to the address on your packing slip. Items returned without original packaging will not be refunded so please keep all packaging for the 30 day return period. For non-defective products you may receive a store credit or exchange** for the combined price of your accepted return(s), provided they meet the following criteria: • All returned products must be unused.
• All toys, electronic and non-electronic must be unopened.
• Clothes must be unworn with the original tags still attached.
• All costumes must be in original packaging with unopened accessories.
• Sealed media (such as DVDs and CDs) must have any original shrink-wrapping.
• Books must be in original condition with unbroken spines and undamaged covers.
NOTE: We Make NO Exceptions to these Requirements. We value your patronage and hope you understand that due to the nature of our products we cannot accept some returns for health risk factors which is for your protection and ours.
**Please check the working condition and fabric quality of all products before use. We will not accept a return of any item, even a defective item that appears to have been used or washed.
To initiate a return, e-mail sales@teaserpleasers.com within 30 days from the date of your invoice. Include your order number and the word "Return" in the subject line. Briefly explain what item you would like to return and why you wish to return it (e.g., defective, not what you expected). Indicate whether you are requesting a refund or store credit.
We are not responsible for shipments sent to an unauthorized address, shipments that are lost, or shipments that do not clearly display a valid Return Mailing Address, and we are not obligated to issue any associated refunds or store credits in those situations.
If your original order qualified for free shipping but would not have qualified for free shipping without the product(s) you are returning, the shipping charge for Standard/Ground will be deducted from your refund or store credit. If you request that your order be cancelled before it has been shipped then a confirmation of your cancellation will be e-mailed to you and $9.00 will be deducted from your refund. If you do not receive a confirmation of your order cancellation you must accept delivery of your package and follow the steps outlined in this return policy. If you refuse delivery of an order that you have placed, a minimum of a 18% Restocking Fee will be deducted from any associated refund.
We reserve the right to deny the return of any product that is judged (at the sole discretion of TeaserPleasers.com) not to meet the criteria outlined above or to have been deliberately damaged or damaged through misuse or poor shipment packaging.
In your return package please include:
- The packing slip
- A note telling us what the problem was
- A note stating whether you would like a refund or an exchange for another item
- If you do not include a note, you may not be refunded
The terms of this returns policy are subject to change without notice.
Please allow up to 3 weeks to receive your replacement or refund.
We are dedicated to carrying only the highest quality adult products and maintaining attentive customer service.
* Same or equal product only.
** Refunds (but not store credits) are subject to an 18% restocking fee to cover associated processing costs. We appreciate your understanding.
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- How do I get discounts on my future purchases?
To receive future discounts and special promotions all you have to do is register with us and shop with us. Regular shoppers are considered TP Loyalty Members. Every time you shop on our website be sure to enter the same User ID everytime which helps the system recognize you for all eligible special promos, rewards and other benefits.
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- If I am interested in a product that you don't carry on your site, can you get it for me?
Absolutely! Our primary goal is to make our customers happy. If there's a product you'd like us to carry, contact us with details about the product and we will quote you a price and check availability. We do not charge extra for special orders.
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- How do you protect my privacy?
Your privacy on the Internet is very important. Thats why TeaserPleasers.com take every precaution and guarantee that your privacy is maintained when you are on our web site. Disclosing Information To Others
We do not distribute, sell, or rent your name or personal information to any third party, and will never do so without your permission. This includes any e-mail addresses or mailing addresses that you provide. When you place an order, your mailing address is only for shipping use only.
From time to time, we will send updates such as special offers, new arrivals. At any time, you may express your desire not to receive these mailings, either by sending us e-mail or following the remove instructions included in every mailing we send.
Cookies
Our web site does use cookies to store information about your shopping cart or wishlist contents.
Security
When you place orders, we provide the use of a secure server. The secure server software (SSL) encrypts all information you enter before it is sent to us. And all customer data we receive is protected against unauthorized access.
We are committed to protecting your privacy as a member of the Internet community. This means never violating your privacy while you are visiting our site. If you have any questions about our privacy policy, please contact us.
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- Lingerie Shipping Handling and Return Policy
TeaserPleasers offers the latest styles in bedroom fashions and we will be adding even more styles on a weekly basis. We realize that in most cases lingerie is usually preserved for special occassions, therefore; we will keep our selection of lingerie affordable and never over $49.99 (excluding leather and some plus sizes). We also carry sexy costumes for those of us who like to role play or just for special occassion. If you're looking for something unique to set you apart from the rest or to wear at a club or cocktail party then be sure to check out our dance and club wear...Happy Shopping!
Shipping & Handling
All Lingerie is shipped same day or within 24 hours. Shipping is always based on weight of products and chosen shipping method.
Shipping Estimates based on a 1lb Package in U.S.:
Standard Shipping $6 - $12
2nd Day $17 - $28
Over Night $35 - $55
For Expedited Shipping please place orders no later than 2pm est.
International Orders, please contact us direct for shipping costs.
Lingerie 30 Day Money Back Guarantee
Within (30) days of product ownership you may return an item for exchange or refund, provided the item is in new condition and has not been worn. You must return the item in its original packaging and include your receipt as proof of purchase.
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- What Forms of Payments are Accepted?
Visa
Mastercard
Paypal (Electronic Checks, Visa, AMEX, Mastercard; see www.paypal.com for more information)
AMEX
Cashiers Check/Money Order/Personal Checks (Please email us to have shipping slip emailed to you for proper & timely processing)
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